Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment.
Some of these requests can sound and look real. In some cases, scammers are able to make it appear they are calling from a Dominion Energy phone number.
How to avoid these scams:
- Remember, Dominion Energy will never call you to demand a payment.
- If you pay your bills on time, be suspicious of any call or email regarding your account.
- Be careful using search engines. Instead go directly to dominionenergy.com. Scammers use fake ads to trick you into clicking.
- Never provide personal or financial information to someone who calls and asks for it.
- Verify the status of your account by logging in to your online account or the Dominion Energy app.
- If you’re still in doubt as to the status of your account, or if you were speaking with an employee, please call Dominion Energy. There is no need to hold for an agent to check your account balance.
Dominion Energy employees will never request to enter a customer’s home without proper identification, an appointment or a reported emergency. Additionally, employees do not ask for payment in person.
Learn more here: Scams | Dominion Energy