Customers of First Energy Experiencing Financial Hardship Encouraged to Contact The Company Before Electricity Shut-Offs For Non-Payment Resume On
April 15th 2022

Original Release: 3/3/2022

Customers of First Energy experiencing financial hardship are encouraged to contact the company as soon as possible to set up affordable payment arrangements or obtain assistance before electricity shut-offs for non-payment resume on April 15th 2022.

Individuals interested in learning more about utility assistance programs can do so in two ways:

1.) Visit the First Energy Bill Assistance web page at: https://www.firstenergycorp.com/billassist and to see available programs based on income and household size.

2.) Contact the dedicated customer service team Monday through Friday, from 8AM to 6PM at (800) 589-3101 ☎.

Again, winter utility disconnection moratoriums will soon be lifted, so it is extremely important that those in need contact First Energy as soon as possible.