Original Release: 7/2/2020
In the face of the COVID-19 pandemic, RITA made the difficult decision to suspend traditional walk-in taxpayer assistance at its offices. With many still preferring minimal contact services, there are still many ways for those who file with a RITA city or village to file their municipal tax return as the July 15 2020 deadline approaches.1.) RITA has simplified the online filing process with its FastFile and MyAccount options. Both are available at RITAOhio.com.
2.) Individuals can also mail in completed tax returns.
3.) A third option is to visit one of RITA's offices in Brecksville, Cleveland Heights, Youngstown, or Worthington, where taxpayers can drop off either a completed return or uncompleted tax documents in a secure RITA drop box. Drop boxes are available 24/7 and located outside of each office. RITA asks individuals using the drop box service to complete the Municipal Income Tax Drop-Off Sheet (which can also be found at RITAOhio.com) or provide contact information with the dropped-off documents.
RITA will offer a Drive-up Drop-off service at its Brecksville location during regular business hours starting July 6. Without leaving their car, individuals can pull in, and hand their completed return or uncompleted tax documents to a RITA agent. Even if tax documents are unfinished, RITA will complete them for the taxpayer.
All returns that are e-filed, postmarked or dropped off by July 15th will avoid late filing penalties.
"During this challenging time, we remain committed to make meeting your local tax obligation simple, fair, accurate and professional. We hope that every taxpayer will find a filing option that works best for them," said Don Smith, Executive Director of RITA.
July 2020 Extended Call Center Hours
➜ Monday July 6th 8:00 am - 6:00 pm
➜ Thursday July 9th 8:00 am - 6:00 pm
➜ Saturday July 11th 9:00 am - 12:00 pm
➜ Monday July 13th 8:00 am - 6:00 pm
➜ Tuesday July 14th 8:00 am - 6:00 pm
➜ Wednesday July 15th 8:00 am - 6:00 pm
Taxpayers with questions can call (800) 860-7482 ☎ during our Call Center Hours.